We take all complaints seriously and will process your complaint in a timely manner. Urenco will acknowledge the complaint within 30 days, and will respond without undue delay.	This may be extended in certain circumstances where the matter is deemed to be complex. Urenco will notify you of this where this is the case, after which you can escalate it to the Information Commissioner’s Office (ICO) or relevant Supervisory Authority.
You can also download a PDF version of the below form: